What Should Managed IT Cost?
Per-user pricing for managed IT varies widely. Learn what drives the differences and how to compare value instead of sticker price.
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How to Compare Managed IT Providers
Managed IT proposals hide important differences. Use this framework to compare staffing, response, security, tooling, and contract terms.
Key takeaways
Ask who actually answers the phone and where they are located.
Compare response and resolution commitments, not just response.
Review security practices the provider applies to its own environment.
Understand what is excluded and billed as a project.
What to compare
When evaluating managed it options, TEG recommends comparing providers on the following criteria rather than monthly price alone:
- Staffing model
- Response times
- Tool stack
- Security practices
- Support hours
- Location coverage
- Escalation process
- Pricing model
- Contract flexibility
- Customer references
Common problems this addresses
- Slow or inconsistent help desk response
- Internal IT stretched too thin
- Unclear security responsibilities
- No documentation or asset inventory
- Reactive instead of proactive support
How TEG helps
TEG documents your requirements, identifies qualified providers, normalizes their proposals, and supports your team through selection and implementation. You receive a clear comparison and an advisor who remains accountable after the contract is signed.
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Evaluating IT providers or renewing an agreement?
Compare managed IT providers on the criteria that matter.